Refund policy

Folliq Refund Policy document

myfolliq.com

Refund policy

Last updated: June 28, 2026

90-day money-back guarantee

We stand behind every product we sell. If you are not completely satisfied with your purchase for any reason, you may request a full refund within 90 days of the delivery date — no questions asked.

How to request a refund

To start a refund, contact us at support@myfolliq.com with:

1.Your order number
2.The email address used at checkout
3.The reason for your refund request (optional)
4.A photo of the product if it arrived damaged or defective

We will respond within 1–2 business days.

Refund process

Once your refund request is approved, we will process it within 5–10 business days. Refunds are issued to the original payment method used at checkout.

Please note that your bank or card provider may take additional time to reflect the refund in your account.

Do I need to return the product?

In most cases, you do not need to return the product. We may ask for a photo instead. If a return is required, we will provide instructions and cover the return shipping cost.

Damaged or incorrect items

If your order arrived damaged, defective, or incorrect, contact us immediately at support@myfolliq.com with a photo of the item. We will send a replacement or issue a full refund at no cost to you.

Exceptions

Refunds may not be granted in the following cases:

  • Requests made after 90 days from the delivery date
  • Items that have been misused or damaged due to improper handling
  • Orders where the wrong address was provided by the customer

Contact

Questions about refunds? Reach us at support@myfolliq.com — we are happy to help.