Frequently Asked Questions
Product
How quickly will I see results?
Most customers notice reduced shedding within 2-4 weeks of daily use. Visible new growth typically appears between weeks 6-12.
Does this really work if I've already tried everything else?
Many of our customers felt the same way. The difference is where Folliq works — beneath the surface, at the follicle level, where shampoos and serums can't reach. Consistent use (3–5x/week) matters more than intensity.
How long before I see results?
Most users notice less shedding within 2–4 weeks. Visible improvements in hair thickness typically appear between 8–12 weeks. For significant results — in line with published research (16–26 weeks) — plan for 4–6 months of consistent use.
Hair grows in natural cycles. Consistency is what drives results. Individual results vary depending on genetics, hormone levels, and hair loss stage.
Hair grows in natural cycles. Consistency is what drives results. Individual results vary depending on genetics, hormone levels, and hair loss stage.
Will it work for my type of hair loss?
Most effective for diffuse thinning, postpartum shedding, stress-related hair loss, and early-stage thinning. If you have advanced or scarring alopecia, consult a dermatologist first.
Is it suitable for women over 45?
Yes — Folliq was designed for exactly this. Hormone-related thinning in perimenopause and menopause is one of the most common reasons women see hair changes in their 40s and 50s, and scalp-level care is particularly relevant in this context.
Is it safe for a sensitive scalp?
Yes. 630nm red light + 460nm blue light, both non-thermal - no heat, no irritation. Safe for color-treated and sensitive scalps.
Why 630nm instead of 650–660nm?
Most published trials used 650–660nm. Our 630nm sits at the lower edge of the studied red-light range. We'd rather tell you exactly where we land than round up to sound more impressive.
Usage
How do I use it and how often?
About 15–20 minutes daily on dry or towel-dried hair. Move in slow circular motions. Apply Rosemary Serum immediately after for best absorption.
Can I use it alongside minoxidil or other treatments?
Many people do. If you're using a prescription treatment, check with your dermatologist before adding anything new to your routine.
Can I use it on color-treated hair?
Yes. Folliq is suitable for all hair types, including color-treated and chemically treated hair.
Shipping & Returns
How long does delivery take?
We ship from Germany with DHL. Delivery usually takes 1–3 working days within Germany, 3–7 working days to the rest of the EU, and 2–7 working days to the USA.
Where do you ship from?
All orders are shipped from our warehouse in Germany.
How much does shipping cost?
Shipping is free on every order.
Can I track my order?
Yes. As soon as your order leaves our warehouse you'll receive an email with a tracking link.
How do I return an item?
Email us at hello@myfolliq.com. You'll receive a return label — return shipping is free for you.
How long does a refund take?
Once your return reaches us, we refund the full purchase price to your original payment method within 5–10 working days.
How do I reach customer service?
By email at hello@myfolliq.com, or by phone on +49 6706 631654, Mon–Fri 9am–5pm CET.
What if it doesn't work for me?
Every order comes with a 90-day money-back guarantee. Contact us and we'll handle the return — no forms, no questions, free return shipping.