Frequently Asked Questions

Product

How quickly will I see results?
Most customers notice reduced shedding within 2-4 weeks of daily use. Visible new growth typically appears between weeks 6-12.
Does this really work if I've already tried everything else?
Many of our customers felt the same way. The difference is where Folliq works — beneath the surface, at the follicle level, where shampoos and serums can't reach. Consistent use (3–5x/week) matters more than intensity.
How long before I see results?
Most users notice less shedding within 2–4 weeks. Visible improvements in hair thickness typically appear between 8–12 weeks. For significant results — in line with published research (16–26 weeks) — plan for 4–6 months of consistent use.

Hair grows in natural cycles. Consistency is what drives results. Individual results vary depending on genetics, hormone levels, and hair loss stage.
Will it work for my type of hair loss?
Most effective for diffuse thinning, postpartum shedding, stress-related hair loss, and early-stage thinning. If you have advanced or scarring alopecia, consult a dermatologist first.
Is it suitable for women over 45?
Yes — Folliq was designed for exactly this. Hormone-related thinning in perimenopause and menopause is one of the most common reasons women see hair changes in their 40s and 50s, and scalp-level care is particularly relevant in this context.
Is it safe for a sensitive scalp?
Yes. 660nm red light + 460nm blue light, both non-thermal - no heat, no irritation. Safe for color-treated and sensitive scalps.

Usage

How do I use it and how often?
About 6 minutes daily on dry or towel-dried hair. Move in slow circular motions. Apply Rosemary Serum immediately after for best absorption.
Can I use it alongside minoxidil or other treatments?
Many people do. If you're using a prescription treatment, check with your dermatologist before adding anything new to your routine.
Can I use it on color-treated hair?
Yes. Folliq is suitable for all hair types, including color-treated and chemically treated hair.

Shipping & Returns

How long does delivery take?
Ships from our US warehouse. United States 2–4 business days, Germany 2–4 business days, Austria 2–4 business days, Switzerland 4–7 business days (customs fees may apply). Rest of the EU 2–8 business days, United Kingdom 2–4 business days, Canada, Australia, New Zealand and Japan 2–7 business days, rest of world 7–10 business days.
Where do you ship from?
We ship from our own warehouse in Germany.
How much does shipping cost?
Shipping is free on every order.
Can I track my order?
Yes. As soon as your order leaves our warehouse you'll receive an email with a tracking link.
How do I return an item?
Email us athello@myfolliq.com. You'll receive a return label — return shipping is free for you.
How long does a refund take?
Once your return reaches us, we refund the full purchase price to your original payment method within 5–10 working days.
How do I reach customer service?
By email athello@myfolliq.com, or by phone on+31 625527204, Mon–Fri 9am–5pm CET.
What if it doesn't work for me?
Every order comes with a 90-day money-back guarantee. Contact us and we'll handle the return — no forms, no questions, free return shipping.